"One of the great things about this dealership is that it's NOT your typical shark tank where you're just another nameless face or random patron. This place was a cut above the rest--more intimate in setting, where the employees and clientele were familiar with one another. I even saw the owner of the business help bump start a patron's car that broke down. Now THAT'S service! My experience was one where I knew what I wanted. I called first, talked to Jim who was honest from the get-go, he promised nothing but a good experience...and he delivered. My first time there, he was juggling several clients to make sure everyone was happy and tended to. He answered my questions, and he and I conceived a plan for purchase. Second visit was the test ride. This is the FIRST dealership ever to allow for a test ride on a motorcycle, a thing that I very much appreciate. I've made purchases in the past on bikes I THOUGHT I would like...and had to take a gamble. This time, I got to confirm that I liked it. Once the decision was made, the bike was held for me while I tended to some of personal prerequisites. During the interim Tanaya was equally as cordial, and knowledgeable in her position. She had to create several iterations of the PO, and did so without complaint. On the day of purchase, I ended up just paying cash which was NOT the original plan, but it all worked out. The purchase only took a matter of minutes, literally. The rest of the time was spent chit-chatting and getting to know one another. I got a walk through of the bike I purchased, discussed idiosyncrasies of the Triumph line as well as my bike in general. Found out about a nice perk the dealership does--installing a convenient battery tender cable so that I could charge her up without removing parts. In the end, when I rode off on my new Speed Triple R...I left with no questions unanswered, confident in my purchase, and happy knowing that I found a dealership that was professional, knowledgeable, service minded, AND at the same time down-to-earth. I'm probably going to have to continue buying Triumph or BMW now just so I can keep my business with them. ; )"
Van Midthun - San Antonio, TX